Phea · Terms
Effective Date: October 2026
These Terms and Conditions (the “Agreement”) is between You and Phea Health LLC (“Phea,” “We,” “Us,” or “Our”); the parties shall collectively be known as the “Parties.” Below are the terms of this Agreement, setting forth the details of Your use of Phea, a women’s health application featuring Phea, an AI chatbot companion delivered by SMS text message. You are encouraged to read this information carefully and fully. By using the Services, as defined below, the Parties agree to the following:
Phea provides a women’s health application (the “Services”) that delivers SMS check-ins and predictive, AI-generated wellness content through an AI chatbot companion, Phea. Phea is a consumer wellness product only. Phea IS NOT A MEDICAL DEVICE, DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IS NOT A CRISIS INTERVENTION OR EMERGENCY SERVICE. Phea is an artificial intelligence chatbot, not a licensed healthcare provider, and is not a substitute for professional medical or mental-health care. Content and responses provided by Phea are predictive, AI-generated, and provided for general wellness and informational purposes only.
The Services are delivered through SMS text messages and through Phea’s web application, and subscriptions are purchased and billed through Stripe, as described further herein. If Phea later makes the Services available through the Apple App Store or Google Play, Your use through that platform will also be subject to that platform’s own terms, and purchases made through the platform will be billed and managed by the platform.
Use of the Services is conditioned on Your acceptance without modification of the terms, conditions, and notices contained herein. Phea has the right, at its sole discretion, to modify, add, or remove any terms or conditions, by providing notice through the Services, Your account interface, email, or SMS, or by updating the “Effective Date” at the top of this Agreement. Material changes will apply prospectively to Your continued use of the Services. If You do not agree to any material changes, Your sole remedy is to discontinue use of the Services and cancel Your subscription, if any, prior to Your next billing date.
Phea grants You a limited, non-exclusive, non-transferable license to access and use the Services for Your own personal, non-commercial use, on a mobile phone and/or web browser that You own or control.
The Services are not directed at individuals under eighteen years of age. By creating an account, You must confirm, via a checkbox on the onboarding consent screen, that You are at least eighteen years of age. Phea collects Your specific date of birth separately, after Your account is created; providing it is not a condition of initial account creation, but Phea may request it to verify Your eligibility, and You agree to provide accurate information when asked. If Phea later determines that You are under eighteen, Phea reserves the right to suspend or terminate Your account.
By providing Your phone number and opting in during onboarding, You consent to receive recurring automated SMS messages from Phea, including a welcome message after You complete onboarding, check-ins and responses from Phea, and related account and billing notices (such as a reminder before Your free trial ends). Message frequency varies and message and data rates may apply. You may opt out at any time by replying STOP, and resume by replying START; text HELP for help. Replying STOP (or otherwise opting out of text messages) stops SMS messages only. It does not cancel Your subscription or stop billing. To cancel Your subscription, follow the steps as described herein. You may continue to use the Services through the Phea web application after opting out of text messages. Consent to receive SMS messages is not a condition of purchasing any goods or services. Twilio processes the underlying delivery of these messages on Our behalf.
Phea’s first onboarding message will disclose that Phea is an artificial intelligence chatbot and not a medical professional. You acknowledge and agree that Phea’s check-ins, responses, and any predictive or AI-generated content are automated, may not always be accurate, and are not medical, psychological, or diagnostic advice. You should not rely on Phea as a substitute for consulting a qualified healthcare provider.
Phea is designed to respond to messages that may indicate a risk of self-harm by directing You to crisis resources, including the 988 Suicide & Crisis Lifeline, Crisis Text Line, and 911. THIS FUNCTIONALITY IS AUTOMATED AND IMPERFECT: IT MAY NOT DETECT EVERY INSTANCE OF RISK, AND PHEA IS NOT A CRISIS INTERVENTION SERVICE, DOES NOT PROVIDE ONGOING MONITORING OR EMERGENCY RESPONSE, AND DOES NOT GUARANTEE ANY PARTICULAR RESPONSE OR OUTCOME. IF YOU ARE EXPERIENCING A MEDICAL OR MENTAL-HEALTH EMERGENCY, CONTACT 911 OR A CRISIS LINE DIRECTLY; DO NOT RELY ON Phea OR THE SERVICES.
By sending a message to Phea, You grant Phea a worldwide, non-exclusive, royalty-free license to host, store, and process that content (including through Anthropic’s Claude API) solely to provide and personalize the Services to You and to operate the crisis-response functionality described in Section 3.4. Phea does not use Your check-in content to train Anthropic’s or any other provider’s general-purpose models. You represent that You will not use the Services to submit unlawful, abusive, or harassing content, and that all information You provide is truthful and not misleading.
Access to the Services requires a paid subscription(the “Subscription Fee”), subject to the free trial, promotional, and beta-access terms below. Subscriptions are purchased and billed on the web through Stripe, Phea’s third-party payment processor.
New subscribers are eligible for a seven (7) day free trial of the Services (the “Trial Period”). A valid payment method is required to start the Trial Period. You will not be charged during the Trial Period. IF YOU DO NOT CANCEL BEFORE THE TRIAL PERIOD ENDS, YOUR TRIAL WILL AUTOMATICALLY CONVERT TO A PAID MONTHLY SUBSCRIPTION, AND YOUR PAYMENT METHOD WILL BE CHARGED THE SUBSCRIPTION FEE WHEN THE TRIAL PERIOD ENDS AND EVERY MONTH THEREAFTER UNTIL YOU CANCEL. Phea will send You a reminder by email (and by SMS, if You have opted in to text messages) before the Trial Period ends. The Trial Period is limited to one per person, and Phea may decline or end a trial where it reasonably believes the trial is being abused.
Subscription Fees are billed in advance on a recurring monthly basis, on the same calendar day each month on which Your paid subscription began (or the last day of the month, if that day does not exist in a given month). By starting a Trial Period or subscribing, You authorize Phea and Stripe to charge Your payment method for the Subscription Fee and any applicable taxes on a recurring basis until You cancel. Payment card information is collected and processed by Stripe and is subject to Stripe’s terms and privacy policy; Phea does not store Your full payment card number. You are responsible for keeping Your payment method current and may update it in Your account settings. If a payment fails, Phea or Stripe may retry the charge, and Phea may suspend Your access to the Services until payment is successfully completed. Phea is not responsible for errors or outages of Stripe or Your card issuer.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH, AT THE THEN-CURRENT SUBSCRIPTION FEE, UNLESS YOU CANCEL BEFORE THE NEXT RENEWAL DATE. By starting a Trial Period or subscribing, You expressly consent to this automatic renewal and to recurring charges to Your payment method. After You subscribe, Phea will send You an email confirming the terms of Your subscription, Phea’s cancellation policy, and how to cancel, and will remind You of the automatic renewal at least once per year while Your subscription is active.
You may cancel Your free trial or subscription at any time, online, by logging in to the Phea web application, going to Account Settings, Billing, and selecting ‘Cancel Subscription.’ You may also request cancellation by emailing info@getphea.com prior to the subsequent billing date. To avoid being charged when the Trial Period ends or for the next billing period, You must cancel before the end of the Trial Period or the next renewal date. If You cancel during the Trial Period, You will not be charged. If You cancel a paid subscription, You will continue to have access to the Services through the end of Your current billing period, and Your subscription will not renew. Cancelling Your subscription does not by itself delete Your account or Your data.
Except as required by applicable law or expressly stated in a promotional offer, Subscription Fees are non-refundable, and Phea does not provide refunds or credits for partial billing periods or unused time after cancellation. If You believe You were charged in error, please contact Phea before initiating a chargeback so that We can investigate. Nothing in this Section affects any non-waivable rights You may have under applicable law.
Phea may change the Subscription Fee from time to time. Phea will notify You in writing at least thirty (30) days before a price change takes effect for Your account. The new price will apply beginning with Your first renewal after the notice period. If You do not agree to the new price, You may cancel Your subscription before it takes effect.
Phea may offer promotional codes, including ‘founder-member’ codes that provide a discount on the Subscription Fee. A founder-member discount applies for as long as Your subscription remains continuously active and in good standing, and Phea continues to offer the Services. If You cancel Your subscription, a payment fails and is not cured, or Your subscription otherwise ends, the discount ends and cannot be reinstated; any later subscription will be at the then-current standard Subscription Fee. Codes are personal to You, are not transferable or redeemable for cash, may not be combined with other offers unless Phea states otherwise, and may be modified or discontinued by Phea prospectively at any time. Promotional pricing is subject to the same automatic renewal and cancellation terms as described in this Section.
Phea may provide certain users with complimentary access to the Services during its beta period (“Beta Access”). Beta Access is provided at no charge unless Phea notifies You otherwise in writing. No payment method is charged for Beta Access, and Beta Access does not automatically convert to a paid subscription. After Beta Access ends, continued use of the Services will require You to affirmatively start a paid subscription. All other terms of this Agreement apply to Beta Access.
You understand that Phea is a wellness product, not a medical or mental-health service or an emergency service, and that Phea’s check-ins, responses, and crisis-resource redirections are automated, predictive, and imperfect. Use of the Services does not guarantee any particular emotional, wellness, or safety outcome, and does not guarantee that a crisis or self-harm signal will be detected or responded to. Phea is not designed or intended to be used for family planning, contraception, fertility tracking, or predicting fertile or ovulation windows, and You should not rely on the Services for any of these purposes; consult a qualified healthcare provider for such guidance. If You are experiencing a medical or mental-health emergency, do not rely on the Services; contact 911 or a crisis line immediately.
You acknowledge that You take full responsibility for Yourself and all decisions made before, during, and after Your use of the Services. You accept full responsibility for Your choices, actions, and results, and You knowingly assume all risks related to Your use, misuse, or non-use of the Services.
You agree that Phea will not be held responsible for the information You request or receive through the Services, nor for how You use and apply it. You agree that You fully and completely, on behalf of Your heirs, next of kin, family members, estate, beneficiaries, and representatives: (1) agree that any disputes, claims, or controversies arising out of or relating to Your use of the Services will be resolved exclusively in accordance with the dispute resolution provisions set forth herein; and (2) will hold harmless, indemnify, defend, and release Phea, its principals, officers, employees, agents, successors, and assigns from any and all liability, damages, causes of action, claims, and demands whatsoever, in law or equity, arising from Your participation in and use of the Services, to the extent permitted by applicable law. This release and indemnification extends to claims based on Phea’s alleged negligence, to the fullest extent permitted by applicable law. Nothing in this Section limits any liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, or violations of applicable consumer protection law.
You may not use the Services to: impersonate another individual; upload unlawful, discriminatory, or harmful content; attempt to manipulate, reverse engineer, exploit, or test the AI systems underlying Phea; or seek emergency or crisis intervention services (contact 911 or a crisis line instead). You may not use the Services in any manner that could damage, disable, overburden, or impair the Services or interfere with any other party’s use of them.
The Services are the sole and exclusive property of Phea and are protected by copyright, trademark, and other intellectual property laws of the United States. You may not sell, modify, reproduce, display, publicly perform, distribute, or otherwise use the Services or their content for any purpose other than Your own personal use, without Phea’s express prior written consent.
THE INFORMATION AND SERVICES PROVIDED THROUGH Phea MAY INCLUDE INACCURACIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PHEA SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE SERVICES WILL DETECT, DIAGNOSE, TREAT, CURE, OR PREVENT ANY MEDICAL OR MENTAL-HEALTH CONDITION, INCLUDING ANY RISK OF SELF-HARM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PHEA BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF Phea HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PHEA’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO PHEA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Phea reserves the right, in its sole discretion, to suspend or terminate Your access to the Services for violation of this Agreement, failure to maintain a valid payment method, misuse of the crisis-response functionality, or fraudulent or abusive conduct, at any time. You may delete Your account at any time through the Services or by contacting Us. Cancelling Your subscription does not delete Your account; see our Privacy Policy for how long information associated with a cancelled or lapsed subscription is retained. It is Our policy to delete Your personally identifiable information within thirty (30) days of account termination, as defined in the Privacy Policy.
Your Payments are processed by Stripe and Your use of Stripe’s services is subject to Stripe’s terms. Delivery of SMS messages is subject to the rules of Your mobile carrier and Phea’s messaging provider. If Phea later makes the Services available through the Apple App Store or Google Play, Your use through that platform is also governed by the platform’s terms of service; in the event of a conflict, the platform’s required terms will govern the aspects of the relationship they specifically address (such as billing, refunds, and cancellation) for purchases made through that platform.
You understand that You may receive email and SMS communications from Phea related to the Services and Your account. By entering into this Agreement, You give Phea permission to contact You at the phone number and email address on file regarding the same.
To the maximum extent permitted by law, this Agreement is governed by the laws of the State of Ohio, and You hereby consent to the exclusive jurisdiction and venue of Ohio courts for all disputes arising out of or relating to the use of the Services. All claims and disputes arising under or relating to this Agreement are to be settled by arbitration in Ohio, before one arbitrator, administered under the rules of the American Arbitration Association, on an individual basis only, without the right to participate in a class action or representative proceeding.
If any part of this Agreement is determined to be invalid or unenforceable, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall continue in effect.
Unless otherwise specified herein, this Agreement, together with the Privacy Policy and Health Data Privacy Policy, constitutes the entire agreement between You and Phea with respect to the Services.
If You have any questions about this Agreement or the Services, please contact Us at:
Phea Health LLC